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Customer Service

Dear customers,

At Ivory Computers, we consider each and every one of you is an important and valued customer and do our best to provide you not only with quality products and popular prices, but a shopping experience and service of the highest standard in the country.

With 20-years-worth of experience and hundreds of thousands of happy customers under our belt, we strive to become increasingly efficient and allow you, the customers, to enjoy the best and most accessible service… Because your smile is the most important thing to us.

To this end we invested a lot into the construction of a customer service system and, of course, a chain of store all over the country where you could always find courteous and professional assistance for any questions.

You can return home-used electronic waste in any of our branches, free of charge. For more information: www.ivory.co.il/Cycle

As a part of our mission to grant equal service to as many people as possible, Ivory puts great efforts into making the stores accessible to persons with disabilities and adjusting the branches for their needs. For further information: www.ivory.co.il/Accessibility

For your convenience, below is a list of service and warranty providers:

 

Laptops

Lenovo– Lenovo Israel 1809-25-89-90/ CPM Lab - 03-7183700

Dell– Yael Group 1809-444-688/ 09-9527555

Asus– labs and support 1-700-72-11-77

Toshiba– labs 03-7410410 CPM

HP– service 1700-50-30-48 HP

Acer– Calanit labs 073-2747700

MSI– ServPro 03-5598555/*9770

Samsung– IBM 03-9142800

LG– H.Y. Group 1-700-701-115

Fujitsu – Taldor 03-7217940

Monitors

Philips– ServPro 03-5598555/*9770

Envision– ServPro 03-5598555/*9770

AOC– ServPro 03-5598555/*9770

Samsung– Electis 03-6372323

DELL– Yael Group 1809-444-688/ 09-9527555

Mag– Ratfon Services LTD 08-9777260

LG– H.Y. Group 1-700-701-115

Viewsonic– Omnitech 03-9212040

BenQ– Getter 03-5766797

Asus– ServPro 03-5598555/*9770

Tablets

Samsung– Scailex *6963

Apple– iDigital 03-9005355

Asus– labs and service 1-700-72-11-77

Lenovo – CPM labs - 03-7183700 or
1809-25-89-90

LG– Ronlight 072-2751855

Toshiba– labs 03-7410410 CPM

Dell– Yael Group 1809-444-688/ 09-9527555

Akai– Hemilton 08-6852114/130

Sony– Isfar 09-9711700

Crown– Newpan 1-599-500-727

MagPad – Celadon 09-8858811/*2170

Televisions – Official Importer

Samsung– Samline 03-9254848

Hisense– Ratfon Services LTD 08-9777272

Innova– Getter Tech 03-5761544

LG– H.Y. Group 1-700-701-115

Sansui– Ratfon Services TLD 08-9777272

Mag– 08-9777272

Televisions – Unofficial Importer

(refer to the warranty or the receipt)

Philips– Electronica Ribi 02-6251841

Sharp– Lenny Hanoch Jerusalem 02-6251841

Accessories and Software

Microsoft– Microsoft 09-7625400

Logitech– Benda Magnetic 0732-660-699,
09-8644601

Kaspersky– Antivirus 02-5870591

Creative– Eastronics 03-6458777

Go Pro– D.A.A 1800-800-468

Routers

TP-Link– Ivory Computers 03-9166000

Edimax– Pikok 09-7601346

D-Link– service 072-2575555

Linskys– Tech Data 09-7644720/ 09-7644774/ 09-7644765

Cellular Phone – Official Importer

Samsung– Scailex *6963 service: extension 2, support: extension 3

Nokia– Eurocom 03-7699000

ZTE– Eurocom 03-7699000

LG– Ronlight 072-275-1855

Alcatel– Accel Telecom 03-7681500

HTC– Touch Group 077-5500075

Sony– Beres Electra 09-8922916

Apple- 03-9005355 iDigital, Computer C Data 1700-701-870

Uniden– Eurocom 03-7699000 or *3131

Akai– Hemilton 08-6852114/130

Scanners and Printers

HP– HP Israel 1-700-503-048/ 09-8304848

Canon– Karat Israel 1-599-592-000

Samsung– Electis 03-6372323

XEROX– One System Integration LTD 03-9767878

Lexmark– Getter Tech 03-5761544

Games and Consoles

Isfar– 09-9711700

Microsoft– 1-809-213326

Edlee– 09-8922910

NMC– 09-8922911

Cellular Phones – Unofficial Importer (refer to the warranty or the receipt)

Samsung– Celadon 09-8858811/*2170

Samsung– Mobile BD03-91998888

LG– Celadon 09-8858811/*2170

LG– Mobile BD03-91998888

Sony– Mobile BD03-91998888

Smartwatches and Fitness Bands

Agentek – Polar watches– 03-6446468

LG– Ronlight 072-2751855

Samsung– Scailex *6963

Garmin– Ronlight 072-2751855

UPS Battery Backup Systems

Advice– 03-9000940

Gamatronic– 02-5888222